Contact
For inquiries about Fuchi, please contact us at the email address below.
Information to Include
For bug reports or purchase-related inquiries, please include the following information where possible:
- Device model
- OS type and version
- Fuchi app version
- Date and time when the issue occurred
- Steps taken before the issue occurred
- Error messages or screenshots, if available
- For purchase or billing inquiries, order number and purchase date
Common Checks
If the app does not work correctly
- Check whether the app is up to date.
- Check whether your device OS is supported.
- Try restarting your device or switching network environments.
Purchase and billing issues
- Purchase status may take some time to be reflected.
- Check your purchase history in the relevant app store.
- Refunds and cancellations may be processed according to the rules of each app store or payment service.
Replies
We will review your inquiry and reply as necessary. Depending on the content, investigation may take time, or we may not be able to reply individually.